Our
Privacy Policy
It is important to establish and maintain a trustworthy relationship with all our customers.
We take your privacy seriously, by ensuring the right measures are in place to protect and secure your personal data.
1. Introduction
AMS Computer Services (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our IT services, visit our website, or interact with us.
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following types of personal data:
- Contact Information: Name, email address, phone number, company name
- Technical Data: IP address, login data, browser type/version, device information
- Service Data: Information necessary to deliver IT support, managed services, or consultancy
- Billing Information: Payment details, billing address, transaction history
- Communication Data: Records of correspondence, support tickets, and enquiries
3. How We Use Your Information
We use personal data for the following purposes:
- To provide and manage our IT services
- To respond to enquiries and support requests
- To manage client relationships and contracts
- To process payments and maintain financial records
- To improve our services, systems, and user experience
- To comply with legal and regulatory obligations
We process personal data only where we have a lawful basis, such as contract performance, legal obligation, legitimate interests, or consent.
4. How We Share Your Information
We may share your personal data with:
- Trusted third-party service providers (e.g., cloud hosting, payment processors)
- Professional advisers (e.g., legal, accounting)
- Regulatory authorities where required by law
All third parties are required to respect the security of your personal data and process it in accordance with applicable laws.
5. Data Security
We implement appropriate technical and organisational measures to protect personal data, including:
- Secure access controls and authentication
- Data encryption where appropriate
- System monitoring and vulnerability assessments
- Staff training on data protection and security
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.
7. Your Rights
Under data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time (where processing is based on consent)
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
8. International Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses or transfers to countries deemed to provide adequate protection.
9. Cookies and Website Usage
Our website may use cookies and similar technologies to enhance user experience and analyse website traffic. You can control cookie preferences through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this website.